Free CMQ/OE Practice Test

1. One impediment to causing effective change is that the subjects being studied may intentionally or unintentionally change their behavior due to the fact they’re aware they’re being monitored, instead of because of any fundamental facets of the experiment. This is called the:


Hawthorne effect
Heisenberg uncertainty principle
Ramsey factor
Godfrey ambivalence scale
CMQ/OE Exam Study Guide with Practice Questions

2. The theories of Abraham Maslow are foundational elements of which of such management styles?

Scientific management
Human relations management
Management by objective
Management by results

3. The ability management approach by which individuals add their knowledge to a common storehouse (such as a database) is actually a:

Communities of practice strategy
Best practice transfer strategy
Codification strategy
Knowledge mapping strategy

4. Six Sigma has five phases (DMAIC), but it also uses many tools which aren’t a proprietary part of the methodology. Which of such outside tools commonly employed in Six Sigma would utilize an Ishikawa diagram?

TRIZ
Taguchi methods
Five Whys
Quality Function Deployment

5. The Rummler-Brache way of business processes is recognized as the:

Theory of Constraints Model
Nine Boxes Model
Interoperability Model
Seven Circles Model
Answers

1. A: Hawthorne effect. The name originates from studies of workers at a factory called Hawthorne Works noisy . part of the twentieth century. The analysis found that when workers know they’re being monitored throughout an cmq oe essay questions, the outcome of the experiment tend to be distinct from those achieved by workers enjoying much the same experiment who’re unaware they are being monitored. Sometimes the real difference is positive, and sometimes the real difference is negative, when workers know they’re being observed throughout an experiment, the outcome are often skewed, and also this must be taken into consideration.

2. B: Human relations management. Abraham Maslow’s theories are foundational for the human relations management style. In Maslow’s 1954 book Motivation and Personality, he proposed that humans are motivated by the hierarchy of needs, which many people have identified as a pyramid. At the bottom are the most basic physical needs, then safety, then love/belonging, then esteem, with self-actualization at the very top. Maslow considered that fat loss for people to offer the purpose of meeting their more impressive range needs if their lower level needs aren’t already being met.

3. C: Codification strategy. The ability management approach by which individuals add their knowledge to a common storehouse (such as a database) is actually a codification strategy, or push strategy. Another answer option is all instruments or strategies popular in knowledge management.

4. C: Five Whys. An Ishikawa diagram, also referred to as a fishbone diagram, would be used as part of the Five Whys strategy for progressing to the main of the problem. The diagram concept originated by Kaoru Ishikawa, and it’s also popular for product design and defect prevention purposes.

5. B: Nine Boxes Model. The Rummler-Brache way of business processes is recognized as the Nine Boxes Model. It consists of three levels: Organization, Process, and Performer. Each level has three sections: Goals, Design, and Management. The Nine Boxes Model can often be found in the appearance of employee training programs.
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