Free CMQ/OE Practice Test

1. One impediment to bringing about effective change is the subjects being studied may intentionally or unintentionally change their behavior since they’re aware they’re being monitored, and never as a result of any fundamental elements of the experiment. This is known as the:


Hawthorne effect
Heisenberg uncertainty principle
Ramsey factor
Godfrey ambivalence scale
CMQ/OE Exam Study Guide with more experience Questions

2. The theories of Abraham Maslow are foundational elements of which of the management styles?

Scientific management
Human relations management
Management by objective
Management by results

3. The ability management approach where individuals add their knowledge into a common storehouse (such as a database) is actually a:

Communities of practice strategy
Best practice transfer strategy
Codification strategy
Knowledge mapping strategy

4. Six Sigma has five phases (DMAIC), just about all uses many tools that aren’t an exclusive area of the methodology. Which of the outside tools commonly doing work in Six Sigma would utilize an Ishikawa diagram?

TRIZ
Taguchi methods
Five Whys
Quality Function Deployment

5. The Rummler-Brache way of business processes is recognized as the:

Theory of Constraints Model
Nine Boxes Model
Interoperability Model
Seven Circles Model
Answers

1. A: Hawthorne effect. The name emanates from studies of workers at a factory called Hawthorne Works during the early area of the last century. The study found out that when workers know they’re being monitored within the cmq/oe certification, the results in the experiment tend to be distinct from those achieved by workers enjoying much the same experiment who’re unaware that they are being monitored. Sometimes the main difference is positive, and frequently the main difference is negative, when workers know they’re being observed within the experiment, the results will often be skewed, and also this have to be looked at.

2. B: Human relations management. Abraham Maslow’s theories are foundational towards the hr management style. In Maslow’s 1954 book Motivation and Personality, he proposed that humans are motivated by the hierarchy of needs, which a lot of people have described as a pyramid. At the end are the simplest physical needs, then safety, then love/belonging, then esteem, with self-actualization at the top. Maslow belief that no one is able for people to achieve the objective of meeting their advanced needs if their lower level needs aren’t already being met.

3. C: Codification strategy. The ability management approach where individuals add their knowledge into a common storehouse (such as a database) is actually a codification strategy, or push strategy. Another answer choices are all instruments or strategies frequently used in knowledge management.

4. C: Five Whys. An Ishikawa diagram, also known as a fishbone diagram, will be included in the 5 Whys way of addressing the foundation of an problem. The diagram concept was created by Kaoru Ishikawa, and it is frequently used for product design and defect prevention purposes.

5. B: Nine Boxes Model. The Rummler-Brache way of business processes is recognized as the Nine Boxes Model. It consists of three levels: Organization, Process, and Performer. Each level has three sections: Goals, Design, and Management. The Nine Boxes Model is frequently employed in the style of employee training programs.
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