Free CMQ/OE Practice Test

1. One impediment to bringing about effective change could be that the subjects being studied may intentionally or unintentionally change their behavior due to the fact they’re aware they’re being monitored, and never as a result of any fundamental elements of the experiment. This is whats called the:


Hawthorne effect
Heisenberg uncertainty principle
Ramsey factor
Godfrey ambivalence scale
CMQ/OE Exam Study Guide with more experience Questions

2. The theories of Abraham Maslow are foundational aspects of which of such management styles?

Scientific management
Hr management
Management by objective
Management by results

3. The data management approach through which individuals add their knowledge to some common storehouse (for instance a database) works as a:

Communities of practice strategy
Best practice transfer strategy
Codification strategy
Knowledge mapping strategy

4. Six Sigma has five phases (DMAIC), it uses many tools that aren’t a proprietary area of the methodology. Which of such outside tools commonly employed in Six Sigma would utilize an Ishikawa diagram?

TRIZ
Taguchi methods
Five Whys
Quality Function Deployment

5. The Rummler-Brache procedure for business processes is known as the:

Theory of Constraints Model
Nine Boxes Model
Interoperability Model
Seven Circles Model
Answers

1. A: Hawthorne effect. The name comes from studies of workers at a factory called Hawthorne Works in the early area of the 20th century. Case study found out that when workers know they’re being monitored throughout an experiment, the outcomes of the experiment usually are unique of those achieved by workers getting involved in a similar experiment who’re unaware that they are being monitored. Sometimes the main difference is positive, and sometimes the main difference is negative, when workers know they’re being observed throughout an experiment, the outcomes are often skewed, and this should be considered.

2. B: Hr management. Abraham Maslow’s theories are foundational to the hr management style. In Maslow’s 1954 book Motivation and Personality, he proposed that humans are motivated by a hierarchy of needs, which many individuals have called a pyramid. In the bottom would be the simplest physical needs, then safety, then love/belonging, then esteem, with self-actualization at the top. Maslow belief that it’s impossible for people to own purpose of meeting their more impressive range needs if their lower level needs aren’t already being met.

3. C: Codification strategy. The data management approach through which individuals add their knowledge to some common storehouse (for instance a database) works as a codification strategy, or push strategy. The opposite answer options all instruments or strategies frequently used in knowledge management.

4. C: Five Whys. An Ishikawa diagram, also known as a fishbone diagram, will be included in the 5 Whys method of addressing the main of an problem. The diagram concept was made by Kaoru Ishikawa, in fact it is frequently used for product design and defect prevention purposes.

5. B: Nine Boxes Model. The Rummler-Brache procedure for business processes is known as the Nine Boxes Model. It includes three levels: Organization, Process, and Performer. Each level has three sections: Goals, Design, and Management. The Nine Boxes Model is frequently found in the design of employee training programs.
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