Free CMQ/OE Practice Test

1. One impediment to contributing to effective change is the subjects being studied may intentionally or unintentionally change their behavior mainly because they’re aware they’re being monitored, and not on account of any fundamental facets of the experiment. This is whats called the:


Hawthorne effect
Heisenberg uncertainty principle
Ramsey factor
Godfrey ambivalence scale
CMQ/OE Exam Study Guide with more experience Questions

2. The theories of Abraham Maslow are foundational elements of which of such management styles?

Scientific management
Human relations management
Management by objective
Management by results

3. The ability management approach in which individuals add their knowledge with a common storehouse (say for example a database) works as a:

Communities of practice strategy
Best practice transfer strategy
Codification strategy
Knowledge mapping strategy

4. Six Sigma has five phases (DMAIC), it also uses many tools which are not a proprietary part of the methodology. Which of such outside tools commonly utilized in Six Sigma would utilize an Ishikawa diagram?

TRIZ
Taguchi methods
Five Whys
Quality Function Deployment

5. The Rummler-Brache approach to business processes is recognized as the:

Theory of Constraints Model
Nine Boxes Model
Interoperability Model
Seven Circles Model
Answers

1. A: Hawthorne effect. The name emanates from studies of workers at a factory called Hawthorne Works noisy . part of the 20th century. Case study found out that when workers know they’re being monitored throughout an experiment, the outcome in the experiment tend to be diverse from those achieved by workers involved in the same experiment that are unaware they are being monitored. Sometimes the gap is positive, and sometimes the gap is negative, but when workers know they’re being observed throughout an experiment, the results are often skewed, which has to be taken into account.

2. B: Human relations management. Abraham Maslow’s theories are foundational towards the hr management style. In Maslow’s 1954 book Motivation and Personality, he proposed that humans are motivated by way of a hierarchy of needs, which lots of people have referred to as a pyramid. At the bottom include the most rudimentry physical needs, then safety, then love/belonging, then esteem, with self-actualization at the top. Maslow considered that it’s impossible for individuals to get the objective of meeting their higher-level needs if their lower level needs aren’t already being met.

3. C: Codification strategy. The ability management approach in which individuals add their knowledge with a common storehouse (say for example a database) works as a codification strategy, or push strategy. The other answer choices are all instruments or strategies frequently used in knowledge management.

4. C: Five Whys. An Ishikawa diagram, often known as a fishbone diagram, could be included in 5 Whys method of dealing with the main of an problem. The diagram concept was made by Kaoru Ishikawa, which is frequently used for product design and defect prevention purposes.

5. B: Nine Boxes Model. The Rummler-Brache approach to business processes is recognized as the Nine Boxes Model. It is made up of three levels: Organization, Process, and Performer. Each level has three sections: Goals, Design, and Management. The Nine Boxes Model is usually used in the style of employee training programs.
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