Free CMQ/OE Practice Test

1. One impediment to bringing about effective change would be that the subjects being studied may intentionally or unintentionally change their behavior mainly because they’re aware they’re being monitored, and never on account of any fundamental elements of the experiment. This is what’s called the:


Hawthorne effect
Heisenberg uncertainty principle
Ramsey factor
Godfrey ambivalence scale
CMQ/OE Exam Study Guide with Practice Questions

2. The theories of Abraham Maslow are foundational elements of which of such management styles?

Scientific management
Hr management
Management by objective
Management by results

3. The data management approach through which individuals add their knowledge to a common storehouse (such as a database) can be described as:

Communities of practice strategy
Best practice transfer strategy
Codification strategy
Knowledge mapping strategy

4. Six Sigma has five phases (DMAIC), but it also uses many tools which are not a proprietary area of the methodology. Which of such outside tools commonly used in Six Sigma would utilize an Ishikawa diagram?

TRIZ
Taguchi methods
Five Whys
Quality Function Deployment

5. The Rummler-Brache approach to business processes is termed the:

Theory of Constraints Model
Nine Boxes Model
Interoperability Model
Seven Circles Model
Answers

1. A: Hawthorne effect. The name comes from studies of workers at the factory called Hawthorne Works during the early area of the twentieth century. The analysis discovered that when workers know they’re being monitored during an experiment, the outcomes of the experiment usually are diverse from those achieved by workers involved in the same experiment who will be unaware that they’re being monitored. Sometimes the real difference is positive, and often the real difference is negative, however, if workers know they’re being observed during an experiment, the results are often skewed, this also must be taken into consideration.

2. B: Hr management. Abraham Maslow’s theories are foundational on the hr management style. In Maslow’s 1954 book Motivation and Personality, he proposed that humans are motivated with a hierarchy of needs, which many individuals have identified as a pyramid. At the end are the most rudimentry physical needs, then safety, then love/belonging, then esteem, with self-actualization at the pinnacle. Maslow thought that it’s impossible for people to achieve the goal of meeting their higher-level needs if their lower level needs aren’t already being met.

3. C: Codification strategy. The data management approach through which individuals add their knowledge to a common storehouse (such as a database) can be described as codification strategy, or push strategy. Another answer options all instruments or strategies frequently used in knowledge management.

4. C: Five Whys. An Ishikawa diagram, also known as a fishbone diagram, will be included in 5 Whys technique for addressing the foundation of a problem. The diagram concept was developed by Kaoru Ishikawa, in fact it is frequently used for product design and defect prevention purposes.

5. B: Nine Boxes Model. The Rummler-Brache approach to business processes is termed the Nine Boxes Model. It contains three levels: Organization, Process, and Performer. Each level has three sections: Goals, Design, and Management. The Nine Boxes Model is often used in the design of employee training programs.
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