Free CMQ/OE Practice Test

1. One impediment to bringing about effective change is the subjects being studied may intentionally or unintentionally change their behavior mainly because they’re aware they’re being monitored, and not because of any fundamental areas of the experiment. This is known as the:


Hawthorne effect
Heisenberg uncertainty principle
Ramsey factor
Godfrey ambivalence scale
CMQ/OE Exam Study Guide with Practice Questions

2. The theories of Abraham Maslow are foundational aspects of which of these management styles?

Scientific management
Human relations management
Management by objective
Management by results

3. The knowledge management approach where individuals add their knowledge to a common storehouse (say for example a database) can be described as:

Communities of practice strategy
Best practice transfer strategy
Codification strategy
Knowledge mapping strategy

4. Six Sigma has five phases (DMAIC), it also uses many tools which are not a proprietary area of the methodology. Which of these outside tools commonly utilized in Six Sigma would utilize an Ishikawa diagram?

TRIZ
Taguchi methods
Five Whys
Quality Function Deployment

5. The Rummler-Brache way of business processes is termed the:

Theory of Constraints Model
Nine Boxes Model
Interoperability Model
Seven Circles Model
Answers

1. A: Hawthorne effect. The name originates from studies of workers in a factory called Hawthorne Works in early area of the twentieth century. The research found out that when workers know they’re being monitored within the experiment, the outcomes with the experiment tend to be different than those achieved by workers enjoying much the same experiment who will be unaware that they’re being monitored. Sometimes the main difference is positive, and quite often the main difference is negative, but when workers know they’re being observed within the experiment, the outcomes in many cases are skewed, and this have to be taken into account.

2. B: Human relations management. Abraham Maslow’s theories are foundational to the hr management style. In Maslow’s 1954 book Motivation and Personality, he proposed that humans are motivated by way of a hierarchy of needs, which many people have called a pyramid. At the bottom will be the most elementary physical needs, then safety, then love/belonging, then esteem, with self-actualization towards the top. Maslow belief that just isn’t possible for those to achieve the objective of meeting their higher level needs if their lower level needs aren’t already being met.

3. C: Codification strategy. The knowledge management approach where individuals add their knowledge to a common storehouse (say for example a database) can be described as codification strategy, or push strategy. The opposite answer options all instruments or strategies widely used in knowledge management.

4. C: Five Whys. An Ishikawa diagram, also called a fishbone diagram, will be used as part of 5 Whys strategy for progressing to the basis of the problem. The diagram concept was created by Kaoru Ishikawa, which is widely used for product design and defect prevention purposes.

5. B: Nine Boxes Model. The Rummler-Brache way of business processes is termed the Nine Boxes Model. It consists of three levels: Organization, Process, and Performer. Each level has three sections: Goals, Design, and Management. The Nine Boxes Model is often utilized in design for employee training programs.
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