Free CMQ/OE Practice Test

1. One impediment to contributing to effective change could be that the subjects being studied may intentionally or unintentionally change their behavior simply because they’re aware they’re being monitored, rather than due to any fundamental facets of the experiment. This is called the:


Hawthorne effect
Heisenberg uncertainty principle
Ramsey factor
Godfrey ambivalence scale
CMQ/OE Exam Study Guide with more experience Questions

2. The theories of Abraham Maslow are foundational components of which of such management styles?

Scientific management
Human relations management
Management by objective
Management by results

3. The ability management approach by which individuals add their knowledge with a common storehouse (say for example a database) works as a:

Communities of practice strategy
Best practice transfer strategy
Codification strategy
Knowledge mapping strategy

4. Six Sigma has five phases (DMAIC), just about all uses many tools which are not a proprietary part of the methodology. Which of such outside tools commonly doing work in Six Sigma would utilize an Ishikawa diagram?

TRIZ
Taguchi methods
Five Whys
Quality Function Deployment

5. The Rummler-Brache procedure for business processes is recognized as the:

Theory of Constraints Model
Nine Boxes Model
Interoperability Model
Seven Circles Model
Answers

1. A: Hawthorne effect. The name arises from studies of workers at the factory called Hawthorne Works in early part of the last century. The study discovered that when workers know they’re being monitored in an experiment, the final results with the experiment usually are unique of those achieved by workers enjoying the same experiment who are unaware that they’re being monitored. Sometimes the main difference is positive, and quite often the main difference is negative, however, if workers know they’re being observed in an experiment, the final results in many cases are skewed, this also has to be considered.

2. B: Human relations management. Abraham Maslow’s theories are foundational to the hr management style. In Maslow’s 1954 book Motivation and Personality, he proposed that humans are motivated with a hierarchy of needs, which a lot of people have referred to as a pyramid. Towards the bottom are the most basic physical needs, then safety, then love/belonging, then esteem, with self-actualization at the pinnacle. Maslow believed that fat loss for people to get the goal of meeting their higher-level needs if their lower level needs aren’t already being met.

3. C: Codification strategy. The ability management approach by which individuals add their knowledge with a common storehouse (say for example a database) works as a codification strategy, or push strategy. The other answer choices all instruments or strategies commonly used in knowledge management.

4. C: Five Whys. An Ishikawa diagram, also known as a fishbone diagram, can be included in 5 Whys technique for dealing with the basis of an problem. The diagram concept was developed by Kaoru Ishikawa, in fact it is commonly used for product design and defect prevention purposes.

5. B: Nine Boxes Model. The Rummler-Brache procedure for business processes is recognized as the Nine Boxes Model. It contains three levels: Organization, Process, and Performer. Each level has three sections: Goals, Design, and Management. The Nine Boxes Model is often utilized in design for employee training programs.
For more details about CMQ/OE Practice Exams see this useful net page