Free CMQ/OE Practice Test

1. One impediment to leading to effective change is that the subjects being studied may intentionally or unintentionally change their behavior due to the fact they’re aware they’re being monitored, instead of on account of any fundamental areas of the experiment. This is whats called the:


Hawthorne effect
Heisenberg uncertainty principle
Ramsey factor
Godfrey ambivalence scale
CMQ/OE Exam Study Guide with Practice Questions

2. The theories of Abraham Maslow are foundational elements of which of such management styles?

Scientific management
Hr management
Management by objective
Management by results

3. The information management approach through which individuals add their knowledge to a common storehouse (such as a database) can be described as:

Communities of practice strategy
Best practice transfer strategy
Codification strategy
Knowledge mapping strategy

4. Six Sigma has five phases (DMAIC), it uses many tools that are not an exclusive the main methodology. Which of such outside tools commonly utilized in Six Sigma would utilize an Ishikawa diagram?

TRIZ
Taguchi methods
Five Whys
Quality Function Deployment

5. The Rummler-Brache procedure for business processes is recognized as the:

Theory of Constraints Model
Nine Boxes Model
Interoperability Model
Seven Circles Model
Answers

1. A: Hawthorne effect. The name arises from studies of workers with a factory called Hawthorne Works noisy . the main 20th century. Case study found that when workers know they’re being monitored in an experiment, the outcomes of the experiment are usually distinct from those achieved by workers involved in an identical experiment who’re unaware that they’re being monitored. Sometimes the real difference is positive, and quite often the real difference is negative, when workers know they’re being observed in an experiment, the final results in many cases are skewed, which has to be taken into account.

2. B: Hr management. Abraham Maslow’s theories are foundational on the human relations management style. In Maslow’s 1954 book Motivation and Personality, he proposed that humans are motivated with a hierarchy of needs, which many individuals have identified as a pyramid. In the bottom would be the simplest physical needs, then safety, then love/belonging, then esteem, with self-actualization at the top. Maslow thought that just isn’t possible for individuals to achieve the purpose of meeting their higher-level needs if their lower level needs aren’t already being met.

3. C: Codification strategy. The information management approach through which individuals add their knowledge to a common storehouse (such as a database) can be described as codification strategy, or push strategy. The opposite answer choices are all instruments or strategies popular in knowledge management.

4. C: Five Whys. An Ishikawa diagram, also referred to as a fishbone diagram, could be used as part of 5 Whys way of addressing the main of the problem. The diagram concept originated by Kaoru Ishikawa, and it is popular for product design and defect prevention purposes.

5. B: Nine Boxes Model. The Rummler-Brache procedure for business processes is recognized as the Nine Boxes Model. It consists of three levels: Organization, Process, and Performer. Each level has three sections: Goals, Design, and Management. The Nine Boxes Model can often be utilized in the design of employee training programs.
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